Desktop Support Technician (Owings Mills, MD)

Alderson Loop is looking for a Desktop Support Technician to provide users with guidance and support by handling problem resolution. Responsibilities include acting as a key contact for on-site and remote users, installing software, and supporting the Desktop Support Manager.

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Qualifications:

  • Strong written and verbal communications skills

  • Ability to use discretion and confidentiality with access to sensitive data

  • Ability to work with minimal supervision and handle multiple competing priorities

  • Windows OS required

  • Experience with direct customer support

  • PowerShell experience

  • Familiarity with Office 365

  • Understanding of VPN, Citrix, and mobile device support

Preferred:

  • Mac/iOS experience

  • PowerShell scripting experience

Please send resume to recruiter@aldersonloop.com (Subject line: Desktop Support)

Frances Jedrzejewski