Help Desk Analyst (Owings Mills, MD)

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Alderson Loop is looking for a Tier 1 Help Desk Analyst taking initial telephone or e-mail inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less. Analysts will also be responsible for recognizing and escalating more difficult problems to Tier 2 support Logging call activity. 

Qualifications:

  • Background in troubleshooting hardware, software, and networking systems 

  • 1+ years of work experience and an associate’s degree or completion of coursework at a technical school

  • Excellent problem-solving, communication, and interpersonal skills

Please send resume to recruiter@aldersonloop.com (Subject line: Help Desk)