Help Desk (Owings Mils, MD)

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All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require an associate’s degree or completion of coursework at a technical school.

Responsibilities:

  • Taking initial telephone or e-mail inquiries

  • Troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less

  • Recognizing and escalating more difficult problems to Tier 2 support Logging call activity. 

Please send resume to recruiter@aldersonloop.com