All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported.
Tier 1, an entry-level position, normally requires less than two years of work experience and may require an associate’s degree or completion of coursework at a technical school.
Taking initial telephone or e-mail inquiries
Troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less
Recognizing and escalating more difficult problems to Tier 2 support Logging call activity.
Please send resume to firstname.lastname@example.org