Help Desk Analyst I (Owings Mills, MD)

Job Responsibilities:

  • Taking initial telephone or e-mail inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less.
  • Recognizing and escalating more difficult problems to Tier 2 support.


  • Tier 1, an entry-level position, normally requires less than two years of work experience and may require an associate’s degree or completion of coursework at a technical school.

Please send resume to