Desktop Support II (Baltimore, MD)

As level 2 support, the Desktop Support Technician provides users with guidance and support by taking ownership of Desktop problem resolution. The Technician acts as a key contact for on-site and remote users for PC and production problems and inquiries. The Desktop Support Technician installs and supports software, peripheral hardware devices, and all PCs built by PC build team, to include the end of lease PC replacements. 

Qualifications: 

  • PowerShell scripting is heavily recommended 

  • Windows 10 experience and knowledge 

  • Experience in migrations from Win7 to Win10 3 years of experience – preferably in a high paced environment 

Please send resume to recruiter@aldersonloop.com