Desktop Support Technician Tier 2 (Lanham, MD)

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Alderson Loop is looking for a Desktop Support Technician that provides Tier 2 incident and problem management, diagnosis, escalation, tracking, and resolution for Windows 10 system under the direction of the Windows 10 technical lead.

Required Skills:

  • 5+ years experience in a similar role performing Windows IT customer support in a medium to large sized managed services environment

  • 5+ years experience of Windows OS administration, configuration, and troubleshooting

  • Microsoft Certified Professional

  • Microsoft Certified Solutions Associate (MCSA): Windows 10

Please send resume to recruiter@aldersonloop.com