Help Desk Analyst (Owings Mills, MD)

Screen Shot 2018-02-02 at 9.13.17 AM.png

Job Responsibilities:

  • Taking initial telephone or e-mail inquiries and troubleshooting and managing simple hardware, software or network problems that can be resolved in five minutes or less.
  • Recognize and escalate more difficult problems to Tier 2 support. 
  • Multiple shifts available

Candidate Requirements:

  • Help desk candidates should have excellent problem-solving, communication and interpersonal skills, along with a positive, customer-centric attitude and the ability to work in a team.
  • This is an entry-level position and requires less than two years of work experience
  • Associate’s degree or completion of coursework at a technical school preferred 
  • Should have a strong technical understanding of the various hardware, software and networking systems being supported.