Desktop Support (Owings Mills, MD)

Alderson Loop is looking for a Desktop Support Analyst to troubleshoot software issues within an enterprise environment. Daily will be resolving issues virtually or in-person. At one time you will be managing 25-30 tickets within ServiceNow. 

Qualifications:

  • Troubleshooting experience 

  • Strong customer support background 

  • Scripting experience is nice to have (PowerShell) 

  • Be able to resolve MAC issues 

  • Background working with Microsoft and WebEx products

Please send resume to recruiter@aldersonloop.com (Subject line: Desktop Support)

Frances Jedrzejewski