Help Desk Analyst (Baltimore, MD)

Alderson Loop is looking for a Help Desk Analyst to support an enterprise customer. The analyst will resolve at least 75% of the customer issues on the initial phone call. This person will provide customer service through expressing empathy, taking ownership and advocating on behalf of every call serviced. The shift is Mon - Friday 9:00am - 6:00pm.

Qualifications:

  • Combination of 2 years of work experience and / or an Associate Degree or completion of coursework at a technical school.

  • Ability to communicate clearly and confidently by phone and in writing

  • Working knowledge and familiarity with Microsoft suite of Office Products

Preferred:

  • 1 to 2 yrs Call Center or Customer Service experience

  • 1 to 2 yrs Technical Support experience

  • 1 to 2 yrs Experience working in a corporate professional environment

  • Professional certification, such as HD's Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation

  • Familiarity documenting calls and service requests within ServiceNow"

Please send resume to recruiter@aldersonloop.com (Subject line: Help Desk Analyst)

Frances Jedrzejewski