Desktop Technician I (Owings Mills, MD)

The Desktop Configuration Technician devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems. 

• Assists with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and software as assigned. Assists with recommending, implementing and documenting new hardware and software solutions that improve the associate workstation experience. This also includes suggesting changes to existing policies and procedures or assisting with the creation of new policies or procedures to improve the overall customer experience. 

• Candidates for a desktop Configuration Technician position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. 

• Three to five years of experience installing and supporting PC and laptop hardware and software are preferred, although some employers are willing to substitute work experience for formal education.

Please send resume to recruiter@aldersonloop.com